Change: focus in the book isfocuses on India, but what are the implications for you (and not just with call centres)? overview Overview of the tools of social media the The future: coming soon to a browser near you the The metaverse Second Life World Of Warcraft There IBM's   View changes from previous version. (Word count: 300)

Change: presentation here and here)Integration with the alreadyhow do you add social media into your mix?what are the resource implications?what can you jettison to create space for some web2.0 tactics?what are the risks?where do you find/hire the people who know about this stuff?   View changes from previous version. (Word count: 260)

Change: This workshop/session is designed to help facilitate senior managers to a level of understanding of Social Media that they then become comfortable with it.What IS Social Media?   View changes from previous version. (Word count: 29)